Qutex App Terms & Conditions — Your Rights & Responsibilities

1 General Terms & Conditions

Qutex App (bundles.qutexapp.com) is a legally registered and operated online gaming platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between Qutex App and its users. By accessing the Qutex App website or mobile app, you are deemed to have accepted these Terms.

Qutex App reserves the right to update these Terms at any time. Continued use of the platform following any changes constitutes your acceptance of the updated Terms. It is your responsibility to check this page regularly for the latest updates.

2 Account Registration

To play games or conduct financial transactions on Qutex App, you must first create an account. You are required to provide accurate and complete information at the time of registration. Accounts created with false or incorrect information may be suspended at any time.

• Each individual may operate one account only.
• Your account password and login credentials must be kept strictly confidential.
• Your account must not be shared with or used by any third party.
• Any suspicious activity on your account must be reported to Qutex App support immediately.
• Identity verification (KYC) may be required after registration.

The KYC process may require you to submit a National ID (NID), passport, or other accepted identity documents. If verification is not completed within the specified timeframe, withdrawals may be temporarily suspended.

3 Age & Eligibility

You must be at least 18 years old to register and play on Qutex App. Access to this platform by minors is strictly prohibited. We may request proof of age documentation at any time.

• Accounts found to belong to users under the age of 18 will be closed immediately.
• All transactions made by minors will be voided and refunded.
• If online gaming is prohibited under the laws of your country or region, you are not eligible to use Qutex App.

4 Deposit Policy

Deposits on Qutex App are currently accepted via bKash, Nagad, Rocket, and other approved methods. Specific minimum and maximum deposit limits apply and are subject to change from time to time.

• Minimum deposit amount: BDT 500 (may vary by method).
• Deposits are generally credited to your account instantly.
• If your deposit is delayed for any reason, please contact support.
• Deposits from third parties are not accepted; all deposits must be made in the account holder's name only.
• Suspicious or unusual deposits may be placed on hold pending verification.

Qutex App does not charge any deposit fees. However, your payment provider may apply their own charges, for which Qutex App bears no responsibility. Please review your mobile banking provider's terms and conditions before making a deposit.

5 Withdrawal Policy

KYC verification must be completed before withdrawing any winnings from Qutex App. Withdrawal requests typically take 24 to 72 hours to process, though most are completed sooner.

• Minimum withdrawal amount: BDT 1,000 (may vary by method).
• Withdrawals can only be made using the same method used for the deposit.
• If you have an active bonus, wagering requirements must be met before a withdrawal can be processed.
• Additional verification may be required during withdrawal processing.
• Additional documentation may be required for large withdrawal amounts.

6 Bonuses & Promotions

Qutex App offers a variety of bonuses — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus has its own terms and conditions, which you should read carefully before accepting.

• All bonuses are subject to wagering requirements, typically ranging from 5x to 30x.
• Wagering requirements must be completed within the specified time limit after a bonus is claimed.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If bonus abuse is detected, the account and any pending withdrawals may be suspended.
• Qutex App reserves the right to modify, suspend, or cancel any bonus offer at any time.

Bonuses are limited to one account per person. Attempting to claim bonuses across multiple accounts sharing the same IP address, device, or payment method may result in all associated accounts being suspended.

7 Prohibited Activities

The following activities are strictly prohibited on Qutex App and may result in account suspension, forfeiture of winnings, and legal action:

• Creating or operating multiple accounts.
• Registering with a fake identity or false information.
• Bonus abuse — placing systematic bets solely to extract bonus winnings.
• Using automated software, bots, or hacking tools.
• Using deposits and withdrawals for the purpose of money laundering.
• Attempting unauthorized access to another user's account.
• Exploiting platform bugs or vulnerabilities to gain an unfair advantage.

8 Gaming Rules

All games available on Qutex App are operated in accordance with international standards. Each game has its own rules, which are detailed within the game itself. We recommend reading the rules before you start playing.

• All game outcomes are determined by RNG (Random Number Generator) technology.
• In Live Casino games, the dealer's decision is final.
• If a game is interrupted due to a technical issue, the affected bet may be voided.
• If your connection drops during a game, the game result will be saved on the server.
• Qutex App reserves the right to suspend or modify any game at any time.

9 Responsible Gaming

Qutex App believes gaming is a form of entertainment — not a source of income. We encourage all our users to game responsibly. If gaming ever becomes a source of mental or financial stress, taking a break is always the right call.

• Users can set their own daily/weekly/monthly deposit limits.
• Accounts can be temporarily closed for a set period using the Self-Exclusion option.
• If you notice signs of gaming addiction, please contact support.
• To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

10 Account Closure and Termination

You may request to close your Qutex App account at any time. Any remaining balance must be withdrawn before the account is closed. Likewise, Qutex App reserves the right to close any account for specified reasons.

• Accounts may be terminated without prior notice for violations of these Terms.
• A maintenance fee may apply to inactive accounts (no activity for 12 months).
• Even after an account is closed, data may be retained due to legal obligations.

11 Privacy and Data Protection

Protecting your personal information is one of Qutex App's top priorities. For details on how we collect, store, and use your data, please refer to our Privacy Policy is described in detail on that page. Our Privacy Policy applies equally alongside these Terms & Conditions.

We never sell your data to third parties. However, information may be shared where required by law or at the request of regulatory authorities. We use SSL encryption and modern cybersecurity technologies to keep your data safe.

12 Dispute Resolution

Should any dispute arise between Qutex App and a user, we will first attempt to resolve it through direct communication. Our support team takes all complaints seriously and works to provide prompt resolutions.

• An initial response will be provided within 7 business days of a complaint being filed.
• Complex matters may take up to 30 days to resolve.
• In disputes regarding game outcomes, server logs shall be considered the definitive record.
• If a resolution cannot be reached through direct discussion, the matter will be settled through a registered mediation body.

13 Amendments & Enforceability

Qutex App reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, we will endeavor to notify users via their registered email or through the platform.

Continuing to use the platform after updated Terms are published will be considered your acceptance of the new terms. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. This agreement is governed by the applicable laws of Bangladesh.

If you have any questions regarding these Terms and Conditions, please don't hesitate to reach out to our support team. Qutex App is always committed to delivering the best possible experience to its users.